Customer satisfaction is important to us. Please review our return and refund policy carefully.

1. Return Eligibility
Products may be eligible for return within 7 days of delivery if:
– The product is damaged
– The product is defective
– The wrong item was delivered

2. Non-Returnable Items
The following items may not be eligible for return:
– Products damaged due to misuse
– Items without original packaging
– Clearance or final-sale items
– Certain hygiene-sensitive products

3. Return Request Process
To initiate a return, contact us with:
– Order Number
– Product Details
– Reason for Return
– Supporting photos, if applicable

4. Refund Processing
Approved refunds will be processed to the original payment method within 5-10 business days after inspection and approval.

5. Exchange Policy
Eligible products may be exchanged for the same item, subject to availability.

6. Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product.

7. Contact Us
For return or refund requests:
Email: support@theonlinestore24x7.com